Policies and Terms

Our Service Agreement

We provide specialized computer support to your needs. We do our best to keep "up-to-date" with technology, so that you don't have to. We put the best of our strength and ability into achieving the work you set to us, for the price quoted. We will be honest, and recommend honest workable solutions, or we will tell you so.

We prefer to provide immediate invoices, and expect them to be paid within three days. We are a small business providing excellent service; please help us stay in business by paying your bill on time. We will do our best to help you, if you are struggling financially. Just talk to Josh.

Support Policies

We take pride in offering complete customer support for our solutions. We develop them and know best how to fix problems that may arise. There are, however, some limitations as to what we can do:

• We will provide free support by phone for the first 5-10 minutes, if the problem is greater, we will book an onsite technician or bill you based on the Remote Control Service fee (listed in the FAQ).
• We may not offer free support for solutions which have been altered.

Refund Policy

All goods we sell are sold on a non-refundable basis. If you wish to return a faulty product, please contact us and we will replace that item for you. Please be aware faulty products do have specific warranty expiry dates, and we can only operate within that pre-expiry period. We will do our best to have a replacement in your hands as soon as possible. Some delays may occur.

Redundancy, or holding a spare is in your hands. Please take steps to make sure you always back up data, and that you keep a spare if the product is of critical importance.